Maintenance Tech

Job Description

Reports To: Director of Engineering/Director of Operations Purpose: To maintain the hotel’s customer and heart of house areas in accordance with company standards by performing preventative maintenance and repairs as necessary. Constituents (or Customers): Guests, employees, hotel owners, Crowne Plaza management team, vendors Indicators of Success: • Customer satisfaction & loyalty goals (Guest Satisfaction scores, guest surveys, annual quality review) • Completion of projects – on time and on budget • Adherence to budget Areas of Responsibility: • Creates 100% guest satisfaction by providing One Step Ahead service behaviors to exceed guests’ expectations o Communicates and demonstrates One Step Ahead service behaviors to other employees (Create Confidence, Encourage Success, Make It Happen) o Communicates and demonstrates the LEAD model of service recovery behaviors to other employees (Listen, Empathize, Apologize Sincerely, Deliver a Solution) • Responds to both customer and hotel staff reports of non-functioning equipment immediately o Maintains maintenance log book to record the equipment in need of repair and prioritizes efforts accordingly • Maintains rooms in operating condition by performing repairs as needed o Understands the Room Preventative Maintenance Program (R.P.M.) o Prepares preventative maintenance cart for use each day o Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed o Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc. o Repairs and maintains room’s heating/ventilating/air conditioning systems • Performs preventative maintenance throughout the hotel o Maintains the condition of hotel lobbies and food and beverage outlets o Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary o Maintains operating equipment in working condition by performing routine equipment checks and repairs o Attends schools or seminars upon manager’s request to remain current on proper techniques • Adheres to all hotel policies and safety procedures o Follows safety and security rules and procedures o Demonstrates knowledge in the safe use of all maintenance tools and equipment o Reports any hazards or injuries in the department or hotel and takes immediate action to correct • Ability to perform considerable amounts of physical activity on a continual basis

Company: Crowne Plaza Knoxville
Category: Maintenance
Education: N/A
FT/PT: Full-Time
Crowne Plaza Knoxville
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Phone: 865.522.2600